Marcia
Executive Assistant to the CEO

About Badger Campus CU

If you want to know what a financial institution is really all about, look at the bottom line. At your local bank or savings and loan, one thing matters most of all: making a profit . Credit unions, like Badger Campus CU, are nonprofit organizations.

Our bottom line is altogether different at Badger Campus Credit Union . . . that's what makes us a friendlier, more customer-centered choice for savings and borrowing.

Satisfied, financially secure members are the bottom line that matters most to us.

From our very beginning our goal has always been to meet the financial needs of the University of Wisconsin employees, students and their families. Now new to this is anyone living and working in Dane or Iowa counties in Wisconsin this is who make up our memberships. Since 1931 we've served the members of the UW employee family, getting to know them personally and earning their confidence and have now included people in Dane and Iowa counties in our family. Let us prove our commitment to you.

The purpose for founding the credit union was and is:

• To encourage thrift among its members
• To create a source of credit at a fair and reasonable price
• To provide an opportunity for each of its members to improve the members respective economic and social conditions

Click here to view our Financial Statement

OUR HISTORY
Chartered in November 1931, the very first board meeting of the U.W. Service Credit Union was held on 12-18-1931 to set board member terms for 1, 2, & 3 years by drawing names out of a hat. The credit union was started by 9 employees out of the service building of the U.W.

By January 1932, the credit union had 42 new members and declared its first dividend to be paid at 6% by the end of the year.

The work load had become too much for the volunteers by 1937, so a part-time bookkeeper, Mrs. Leone Johnson, was hired and business hours were 12:30-1:30. In December 1949, the office was relocated from the service building to 1204 W. Johnson Street.

The first regular employee, Frieda Owen, was hired in January 1952 and remained an employee until December 1973. Upon her retirement, Pat McGinnity managed the credit union from 1974 thru 1990.

When the credit union was first organized, it was mainly for service building employees; but by 1958 was serving members in all departments of the university. Therefore, to distinguish it from the UW Faculty Credit Union, at the annual meeting on January 15th, a motion was made and carried to change the name to U.W. Employees Credit Union.

Member Service Standards and Code of Conduct At Badger Campus Credit Union we PROMISE

Excellence
It is our #1 goal to deliver excellence in member service and all products and services must meet or exceed our members expectations.

Responsiveness
We will respond promptly to your requests to make it easy for our members to want to do business with Badger Campus.
For contacts to our offices during normal business hours.

No Exception Top 10 Promises

1. We will stand and members will be greeted immediately by the first available teller with at the very least a “Hello and Welcome” and when leaving a “Thank you for your business”
2. We will address all members by name whenever possible
3. A member in the branch will ALWAYS take priority over paperwork other tasks or internal work
4. We will answer the phone by the third ring if we are not serving a member that is in the branch and identify ourselves to that caller. As part of this promise if we cannot take a call we will return a voice mail within 3 business hours whenever possible. All general information requests will be returned by us within 1 business hour.
5. The lending department will respond to loan applications with an answer within 24 business hours longer if needed for special circumstances only.
6. We will never assume we know the members needs
7. We will respond to all special request by the delivery date agreed to by both parties
8. We will tell members about our products and services especially new services and not wait for them to ask
9. We will always gladly look up our members account information and exceed members expectations for personal service
10. We will go that EXTRA MILE to deliver what we have promised

Commitment
We will always be courteous, respectful, responsible, and professional at all time.

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